The calls you miss at eight are the tables you lose at nine

Nobody who wants a table leaves a voicemail. They ring the place down the road. Suprlative answers through the rush, books the table, handles the menu and order questions, and texts the guest — in the language they called in.

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  1. Thanks for calling The Pizza Bakery. Which outlet can I help you with?
  2. Uh, hi. I stay in Cottonpet. Can you tell me which is the nearest outlet?
  3. I’ll quickly check which outlet is closest to Cottonpet for you. Our Church Street outlet is likely the closest to Cottonpet, near Coconut Grove on Church Street. Would you like exact directions?
  4. No, I would like to book an appointment, uh, for Saturday for, uh, six of us.
  5. I’ll check Saturday availability for a table of six at Church Street. Happy to help with a table for six at Church Street. Which Saturday do you mean? This coming Saturday or a specific date?
  6. No, the coming Saturday.
  7. Got it. I’ll check availability for this coming Saturday for your table of six. We have availability for your table at 11:30 am, 12 pm, or 12:30 pm this coming Saturday.
  8. Uh, no. I was looking at Saturday evening, so anything after 7 pm?
  9. I’ll check the evening slots after 7 pm for this Saturday. We have 7 pm, 7:30 pm, or 8 pm available. Which time would you prefer?
  10. 8 pm.
  11. I’ll lock in the 8 pm option for you now. May we have your name and a contact number to confirm the 8 pm table for six at Church Street this Saturday?
  12. Yeah, my name is Monisha, and my contact is ******.
  13. Thanks, Monisha. I’ll submit those details to confirm your table. All set, Monisha. Your table for six is confirmed for Saturday at 8 pm at Church Street.
  14. Okay, thank you.
  15. You’re welcome.

Start call

  1. Hi, I'd like to book an appointment for tomorrow morning.
  2. Tomorrow morning, we have 10:00 am, 10:30 am, or 11:00 am with Dr. Trinna Karmmakar at Whitefield. Which time would you like?
  3. Ten thirty works for me.
  4. May I have your name to confirm the 10:30 tomorrow morning appointment with Dr. Trinna at Whitefield?
  5. Anjali Rao.
  6. Your appointment is confirmed for tomorrow at 10:30 am with Dr. Trinna Karmmakar at Whitefield. A confirmation text has been sent to your number.

A real call to this restaurant’s own line. Yours answers with your tables, your menu and your hours.

One assistant, every kind of call

Bookings, menu questions, and the order that is late — Suprlative takes them all, so the people on your floor stay with the guests in front of them.

+91 9845 •• 21 07Answered
+91 99016 •• 44Answered
+91 80471 •• 92Answered

All three, at 7:42 pm

Answers through the rush. Seven-thirty on a Friday, every hand on the floor, and the phone still rings. It picks up every line at once, on the first ring.

Tonight, Friday

TerraceIndoorsBar
7:007:157:458:008:309:00

Party of 4 · terrace · held 15 min

Books the table. Covers, sitting, and how long you turn a table for. The booking is written into your book while the guest is still on the line.

Asked

Is the paneer tikka done in the same tandoor as the fish?

Answered

No — paneer goes in the vegetarian tandoor. Only the fryer is shared, which is why the fries are not vegetarian.

Knows the menu. What is in the dish, what it costs, what is off tonight, and what the kitchen will not swap. Allergens answered the way your chef would answer them.

Order 4127

Out for delivery

2 × Chicken biryani · 1 × Raita

Picked up 6 min ago · about 10 min away

Tracks the order. Where the delivery has got to, what was in it, and what can still be changed. It says no to the sweet added to a bag already on a bike.

SPRSLY · now

Rohit, your table for 4 is booked tonight at 9:00 pm on the terrace. Step-free entry on Ulsoor Road. We hold the table 15 minutes — reply CANCEL if plans change.

Sent automatically, on an approved template

Texts the confirmation. Time, party size, where they are sitting and how long you hold it. Cancellations and reminders send their own message.

हिन्दी

आज रात नौ बजे चार लोगों की टेबल मिल जाएगी।

ಕನ್ನಡ

ಇವತ್ತು ರಾತ್ರಿ ಒಂಬತ್ತು ಗಂಟೆಗೆ ನಾಲ್ಕು ಜನಕ್ಕೆ ಟೇಬಲ್ ಇದೆ.

தமிழ்

இன்று இரவு ஒன்பது மணிக்கு நான்கு பேருக்கு டேபிள் உள்ளது.

Answers in their language. English, Hindi, Kannada and Tamil, including the caller who switches mid-sentence. Times are spoken the way a person says them.

What are missed calls costing you?

Adjust a few assumptions to estimate the covers that walk to the restaurant down the road when the phone rings through the rush.

₹
40

Revenue you are not capturing

₹19,65,600

per year

Monthly

₹1,63,800

Tables

18 / week

Covers

54 / week

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An estimate, not a quote. What you actually recover depends on your call volume, how many of those callers wanted a table, and how much of the service you hand over.